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BYOB (Bring your own bottle) Experience

Recently I came across these plastic free shop concept. Being environmentally friendly is one of the initiative that I am looking into.

So after much planning and consideration (the nearest plastic free shop is at Petaling Jaya, which is about 30 min drive from our home), so we decided to go to the BYOB at Petaling Jaya. (Website: https://www.byob.com.my/ )

Yesterday night I was so excited and I was clearing and washing those bottles that I have at home before I slept.

This morning, we went to the shop. It was a very small shop lot, and we can't get parking. So my husband drive around the area while we go to the shop to refill the bottles.



The shop is managed by a shopkeeper. I hand over the bottle to him, and he fills it up with the liquids I want. But the way the shopkeeper speak to us, as if I did something wrong that makes him so angry with me. I would happily gives him the "Worst Customer Service of the Year" award!


To my disappointment, they have the policy of not filling up bottle less than 1 litre. I swear that I have done my due diligence to read all the info about them online, but I was not warned about this. The cranky shopkeeper asked me to read the T&C stick on the wall.


Fine...I have brought 2 big bottles and some small bottles around 500ml to 800ml... I got my big detergent bottle and floor cleaner bottle filled and I bring back home the rest. Luckily I still brought two big bottle. Otherwise I will be going back home empty handed after the long drive and paid toll to reach that place...

I paid RM 20.18 for my laundry liquid (4.8 litre) and RM 13.64 for 3.1 litre of floor cleaner liquid.



Verdict:

Price: 4/5
Slightly cheaper than buying big brands conventionally.

Location: 2/5
Can be found on Waze. Difficult to find parking.

Service: 0/5
Please give that guy some education on how to speak to a person without offending people.
I really don't understand about why can't use bottle less than 1 litre. Since I am already here, selling another 0.5 litre woldn't hurt you right?

Overall: 1.2/5
Good cause but poor customer service. Not friendly at all. I am already putting effort in bringing my own bottles, and I still have to deal with your crankiness? If they really want customer to follow their rules, they can post it on their website or facebook. No information about their T&C online. Until I read comments from other customers from their facebook page.

Good for you if you want to go. But I will not be coming back to this shop anymore.

Below are their menu for your reference:






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